The terms and conditions detailed below are applicable to all transactions made on OfficeLights.co.uk. By using this site, the user is agreeing with their acceptance of these terms and conditions. On placing an order, the user confirms their acceptance of the following terms and conditions. Please read these terms and conditions carefully as OfficeLights.co.uk can take no liability for negligence when reading these terms and conditions. These terms and conditions do not affect your statutory rights.

In any case that these terms and conditions are deemed invalid, illegal or unenforceable by a court of competent jurisdiction, the affected condition shall be removed and all other provisions shall continue.

The below terms and conditions are governed by the Law of England and the parties hereafter submit to the jurisdiction of the English courts.

Trading Name
Office Lights is a trading name of LSO Ltd.

Conditions
Every purchase order made with OfficeLights.co.uk is subject to acceptance of these terms and conditions. We retain the right to amend these terms and conditions at any time. This includes the right to amend, remove or vary the content of anything displayed on the website without notice. The website user takes full responsibility for reading these terms each time they place an order. Once an order has been placed, the website user confirms their agreement with these terms and conditions.

Flash Sale Terms
All offers are valid for a limited time only, while stocks last. OfficeLights.co.uk reserves the right to withdraw or change these offers at any time without prior notice. Check the website for the latest pricing and availability. Shipping charges may apply. Offers and prices are subject to change. Savings are based on separate selling prices. Terms and conditions apply.

Description of Goods
All images and product descriptions displayed on the website are intended as approximate representations. Product specifications may vary depending on supplier and should not be taken as definitive descriptions. For detailed specifications, the buyer should contact us via email or phone using the contact details provided on our website. All product specifications are gathered from either suppliers or reliable public sources. OfficeLights.co.uk aims to ensure all information is accurate, but we cannot guarantee this and will not accept responsibility for inaccuracies.

Ordering
All orders placed confirm acceptance of these terms and conditions. OfficeLights.co.uk reserves the right to refuse any order. If products ordered are unavailable, we will notify the customer, who will then have the option to wait or cancel the order for a full refund within 28 days. All orders are subject to availability. Where more than one brand is advertised, we will supply the best available product at that time.

Payment and Price
Prices shown on product pages are exclusive of VAT and delivery charges. The full price, including VAT and delivery, is visible in the shopping cart prior to checkout. Once an order is received, OfficeLights.co.uk will confirm the price, product details, and the customer’s right to cancel by email. We accept all major credit and debit cards, the details of which are displayed on the website.

Incorrect details may delay your order. It is the customer’s responsibility to provide accurate card details, billing address, and contact information (telephone and email).

Delivery
Orders are typically dispatched within 1–4 working days after acceptance and cleared payment. OfficeLights.co.uk takes no liability for losses, costs, or damages resulting from delivery delays or third-party actions.

If an item is out of stock, customers will be notified and given the option to wait or cancel the order for a full refund within 28 days.

Delivery will be made to the customer’s stated address. The customer is responsible for ensuring someone is available to accept delivery. Failed delivery attempts may be returned to us, and a refund issued after the courier’s return process is completed. Any breakages must be reported within 14 days of delivery, with photos provided via email if requested.

Cancellations and Returns
Customers may cancel their order before dispatch by calling us. Cancellations via email are not guaranteed to be received in time. If cancelled prior to dispatch, a full refund will be issued within 28 days.

Products should be inspected upon receipt. Faults or damage must be reported within 14 days. If not reported within this time, goods are deemed accepted. Faulty or damaged items will be collected by us within 28 days of delivery, and customers will receive a full refund if confirmed faulty. OfficeLights.co.uk may choose to refund rather than replace items at its discretion.

If incorrect items are received or items are missing, customers must notify us within 14 days.

Customers have the right to cancel their order within 14 working days after delivery under the Distance Selling Regulations, provided the goods are returned in good condition. Return costs must be paid by the customer. If OfficeLights.co.uk arranges collection, the cost will be deducted from the refund.

Damaged Goods
Customers must provide photo evidence of any damage. Once received, we will send replacements or issue a refund. Email photos to: help@officelights.co.uk

Customers must inspect items and report damage or faults within 30 days of delivery. After 30 days, items are considered accepted. Claims for damage after this period will not be accepted.

Where required, we will collect faulty goods within 30 days. OfficeLights.co.uk may choose to refund instead of replacing, though we will aim to replace where feasible.

Complaints
To file a complaint, please contact us using the details provided on our contact page. We aim to respond within 7 days with an explanation and next steps. We value customer feedback and aim to provide a smooth and enjoyable shopping experience.