At Office Lights, we want you to be completely satisfied with your purchase. If you change your mind or encounter any issues, we’re here to help make the return process as smooth as possible.

Change of Mind

If you’ve had a change of heart about your purchase, you have 14 days from receiving your order to let us know. Simply reach out to us via email or live chat, and we’ll guide you through the return process. If you want to cancel your order before it arrives, get in touch as soon as possible — we’ll do our best to accommodate you, depending on whether your order has already been processed or dispatched.

You can cancel your order from the moment you place it online up to 14 days after delivery. If your order consists of multiple items, the cooling-off period begins once the final item arrives.

Damaged or Faulty Goods

We take every precaution to ensure your order arrives safely. If your item is damaged or faulty, please inform us within 48 hours of receipt. If you discover a fault later, you have up to 30 days to report it via email or live chat. Please make sure to do this before installation, as we are unable to process refunds after the product has been fitted.

How to Return Your Goods

After contacting us and receiving confirmation, you’ll have an additional 14 days to return your items. Please ensure they are in original, unused condition with all packaging, fixings, and documents intact. To avoid any issues, reseal the packaging using clear tape and avoid writing directly on the box. We highly recommend obtaining proof of postage for your records. Refunds are typically processed within 5–7 working days after receipt and inspection, with an additional 5–7 business days for the funds to appear on your payment method statement.

Return Shipping Costs

If you’re returning an item due to a change of mind, you will be responsible for the return shipping costs. For items that are faulty or damaged, we will cover the costs, whether by arranging a collection or providing a prepaid label, or guiding you on how to dispose of the item. Please note that express delivery charges will not be refunded if your order arrived on time.

While the items are in your possession, we ask that you handle them with care. Until we receive them back in their original condition, they remain your responsibility. If the item is damaged in transit due to improper packaging or mishandling by the carrier (unless the return was organised by us), we may not be able to process your refund. In such cases, we will hold the goods for 7 working days to allow you the opportunity to collect them. After this period, the items will be disposed of, and collection will be at your responsibility and expense.

Refund Exclusions

Refunds cannot be processed after the 30-day cooling-off period. We also cannot issue a refund for any items that have been installed. Please follow the return instructions carefully to ensure a smooth process. If the item’s packaging is not returned in good condition or lacks necessary information, we may have to refuse delivery, and a refund may not be possible.

In the case of damaged goods or items missing parts, please contact our customer support team within 30 days of receipt to report the issue. We may request photos of the damage or details about the missing parts to assess the situation. Failure to report damages or missing items within this period may result in the refund request being denied.