LSO Ltd respects your privacy and is committed to protecting the personal data of our customers and visitors to our website. The following privacy notice outlines how we handle personal data when you visit our site and informs you about your rights and how the law protects you.

1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this Privacy Policy
This privacy policy explains how LSO Ltd collects and processes your personal data through your use of www.officelights.co.uk, including any data you provide through this website when signing up to our newsletter, purchasing a product, or participating in a promotion.

OfficeLights.co.uk is not intended for children and we do not knowingly collect data relating to children.

Controller
LSO Ltd is the controller and responsible for your personal data (referred to as "LSO Ltd", "we", "us", or "our" in this policy).

Contact Details
Data Protection Officer: GDPR Officer
Email: help@officelights.co.uk
Address: LSO Ltd, Carrwood Park, Selby Road, Garforth, Leeds, LS15 4ET
Phone: 0113 417 0376

You can make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk. However, we would appreciate the opportunity to resolve your concerns directly before you contact them.

2. THE DATA WE COLLECT ABOUT YOU

We may collect various types of personal data, including:

• Identity Data: name, username, date of birth, gender

• Contact Data: addresses, email, phone number

• Financial Data: payment information (not stored)

• Transaction Data: order history, payments

• Technical Data: IP address, browser details, device info

• Profile Data: username, preferences, reviews

• Usage Data: browsing behaviour

• Marketing Data: preferences for marketing communications

We do not collect sensitive data (e.g. ethnicity, health, political views).

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We collect data via:

• Direct interactions: account creation, order placement, communication

• Automated technologies: cookies, server logs, analytics

• Third parties: payment providers, delivery partners, analytics platforms (e.g. Google)

4. HOW WE USE YOUR PERSONAL DATA

We will use your data to:

• Fulfil orders and provide services

• Manage your account and communication

• Improve our website and services

• Send relevant marketing (with opt-out options)

• Comply with legal obligations

We do not share your data with third parties for marketing unless you have given consent.

Opting Out
You can update your preferences or opt out of marketing at any time by contacting us or clicking the unsubscribe link in our emails.

5. DATA SECURITY

We use appropriate measures to secure your data and limit access only to those with a business need. Any suspected breach will be managed in line with legal obligations.

6. DATA RETENTION

We retain your personal data only as long as necessary for the purpose it was collected. Typically, we keep customer and transaction records for 7 years to meet tax and legal obligations.

7. YOUR LEGAL RIGHTS

You have the right to:

• Access your data

• Correct your data

• Request erasure

• Object to processing

• Request restriction or transfer

• Withdraw consent at any time

To exercise your rights, contact our Data Protection Officer.

8. THIRD PARTIES

We may share your data with:

• IT and system providers

• Delivery and payment providers

• Professional advisers (legal, finance, insurance)

• HMRC and legal authorities where required

9. COOKIES

We use cookies to enhance your browsing experience. For details, please refer to our Cookies Policy.